Solutions for your complex business needs
How much better, faster or smarter could you do what you do?
Align helps you re-imagine your operations in the most efficient and effective way to align your objectives with your results. We remove the barriers keeping your organization from growing.
We bring new ways of thinking through the following services:
- Business Process Optimization: What is your biggest challenge in your day-to-day operation? We re-engineer existing workflows, implement new technologies, and tailor product/service delivery to customer needs in the most cost effective manner. We specialize in designing and developing efficient and effective customer service operations that support customer acquisition, retention, cost management and profitability. We make it easier for your employees to perform their job, improve the customer experience, increase profitability, and allow your organization to scale properly.
- Human Resources & Organizational Development: Are your employees engaged and happy? Built on our client’s strategic objectives, our professionals design and implement a talent planning and development strategy across the organization. We deploy resources and programs to make our clients’ companies better places to work by ensuring the entire organizational system is aligned and set up to deliver on the company’s objectives. Teamwork makes the dream work!
- Change Management: Change is never easy, and the majority of major change efforts fail. Align helps clients plan and execute programs of change by predicting, measuring, and managing the risk associated with change from day one. Utilizing our innovative methodology, we focus on change strategy and enabling change, resulting in the adoption of new behaviors and mindsets by all stakeholders. We ensure all stakeholders understand the WHY behind major change and embrace the new way of doing things.
- Supply Chain Management: Are you leaving money behind? Align works with clients to implement best-in-class processes and cutting-edge tools to help companies move beyond cost savings and make supply chain a competitive advantage for their organization. Logistics, inventory, data, and vendor management are all aligned to fuel growth, lower expenses, and turn this workflow into a strategic profit center.
- Information Technology Optimization: Does technology help or hurt your ability to achieve your strategy and objectives? We work with our clients to create an innovative, scaleable, and cost-effective IT environment. We align tools, vendors, and partners to support the long-term goals and objectives of the organization. Our team is especially adept at helping companies through major business transformations or re-inventions of their technology infrastructure to become more nimble and agile. Out with the old, and in with the new.
- Risk Management & Compliance: Do you know where your risks are? We help clients identify areas of risk and implement the tools and resources to track, measure, and mitigate potential areas of risk. Our approach is to take a value-focused view to risk management, rather than loss-focused. This allows proper planning for uncertainty but also turns contingency planning into a strategic asset for the business versus a fixed overhead cost that drains profits.
- Project Management: Is it difficult for your team to implement initiatives and see projects to completion? Do those project end up taking twice as much time and always exceed budget? We utilize process, rigor, and leadership to break down functional silos, engage stakeholders, and ensure your initiatives are completed within budget, scope, and schedule.
Pricing & Lean Operations
Align worked with the sales and operations teams of a professional services company to implement a new pricing model and operational workflow. Detailed analysis and reporting of Key Performance Indicators illustrated much higher labor costs on new contract implementation than planned. In turn, Align worked with the client teams to reprice its contracts, re-engineer task workflows, standardize operating costs, and improve profit margins on new contracts. This effort grew revenue by 10% and improved profitability by 20% in just one quarter.
What Our Clients Say...Senior Vice President of Operations
We had no visibility into our operations. It was like driving a car without a dashboard to tell you how fast you were going or if you were going in the right direction. Align helped us define, track, and analyze our performance data to make actionable decisions. It was a game changer!
What Our Clients Say...President & Managing Partner
We had 10 different types of software, none of which connected to one another. We also used about 15 vendors for various IT services: phone, internet, wireless, etc. It was just a huge mess! Align came in and helped us consolidate and upgrade our infrastructure, making us instantly extremely more efficient and productive.
What Our Clients Say...Founder & CEO
Our team has grown 200% in the last year, and we needed real guidance around our HR function. Align came to the rescue! They helped us implement the programs and tools needed to continue to hire great talent, but to retain them so they'll grow right along with us.